Pre-stay / during-stay
Website AI Chat
It answers questions before and during the stay about check-in, parking, breakfast, spa, transfers, or policies.
Niboto for Hotels
AI Guest Experience & Hotel Operations, in one platform.
Turn guest questions and requests into instant answers and organized hotel operations.
Niboto combines an AI Guest Concierge with structured guest requests, staff notifications, and operational workflows, while giving every guest a branded portal for hotel information, services, and experiences.
Guests can view essential information in the Hotel Guide or ask the AI Assistant at any time, while the team clearly sees what was requested, from which room/stay, and the person responsible for that specific request is notified.
For guests
AI Guest Portal per room
A branded portal with a unique QR per room for hotel information, experiences, guest requests, and instant AI answers.
For the team
Requests that reach the right person
Guest requests are routed to the right department or staff member, with notifications, priority, and status tracking.
How it works
From the website to the hotel team, the same knowledge supports the entire guest journey.
During the stay
QR Guest Portal
QR per room or stay, with PIN and context, for Hotel Guide, AI Guest Concierge, requests, services, and experiences without an app.
Operations
Guest requests
Guest Request → Department → Staff → Push Notification → Priority/SLA → In Progress → Done.
Team
AI tools
Editable email drafts and structured stay previews with human review.
Why hotels need it
The problem is not only the questions. It is the constant interruption of the team.
Guests need immediate access to essential information such as Wi‑Fi, check-in, breakfast, parking, spa, or opening hours at any time of day. They can view it in the Hotel Guide or ask the chatbot without waiting for reception.
At the same time, the hotel can showcase services and experiences through the Guest Portal, receive requests for towels, room issues, room service, or any other custom request, and update or delete this content at any time from the dashboard.
Without Niboto
Reception works like a manual help desk
- The same questions arrive by email, phone, OTA, and at the reception desk.
- Essential hotel information is scattered across PDFs, emails, personal knowledge, and verbal answers.
- Requests without a clear category, room, or status.
- The team does not always know which department should be informed or what has already been done.
- Staff do not have immediate mobile visibility when a new request is created.
- Services and experiences are not promoted at the right moment.
- Communication before arrival, during the stay, and after check-out is handled manually or in fragments.
- Upsell depends on whether someone at reception remembers to mention it.
- Guest emails are written from scratch, even when the answers are repetitive.
With Niboto
Guests and the team have one clear point of reference
- Immediate answers from the website widget or QR portal, for pre-stay and during-stay communication.
- Hotel Guide with Wi‑Fi, schedules, check-in / check-out, useful phone numbers, and essential information available 24/7.
- Requests connected to room, stay, category, and recipient.
- Email or mobile notification to the right department, so the request reaches the right place.
- PWA experience for the team, so staff can see new requests and push notifications on mobile.
- Experiences and services are presented as organized upsell opportunities, with content managed from the dashboard.
- Optionally, automatic guest journey emails can be sent based on each stay's dates.
- Editable email drafts for faster team responses.
- The hotelier can add, update, or delete guide entries, requests, and experiences at any time.
What you gain
What the hotel gains in practice
No migration or PMS change is needed for the first stage. The hotel gains specific guest touchpoints and team tools, all based on its own knowledge and fully manageable from the dashboard.
Website chat widget
For pre-stay and during-stay questions from the website.
QR Guest Portal per room
A mobile experience with PIN or room context, no app required, with an embedded AI Assistant / chatbot.
AI Guest Concierge
Guests can ask about their stay and get instant answers based on the hotel's information.
Hotel Guide
Essential information instantly available at any time of day.
Guest Services / Requests
Towels, room issues, room service, or any other request the hotel wants to offer.
Staff Operations
Requests with department, owner, priority/SLA, status, internal notes, and team notifications.
PWA & Push Notifications
Staff can receive notifications for new requests and update their status from mobile.
Guest Experiences
Spa, tours, wine tasting, local activities, and partnerships as upsell opportunities for the hotel.
Guest journey emails
Optionally, the hotelier can enable emails that are sent automatically based on each stay's dates.
Your hotel, your brand
Logo, cover image, hotel information, and portal content adapt to the property's brand.
Email Assistant
Editable email drafts with human review before copy or insert.
Create Stay from Text
Turn reservation text into a structured stay preview.
Editable Guest Portal
Hotel Guide, requests, experiences, cover image, logo, and content can be changed at any time by the hotelier.
Your hotel, your brand
The Guest Portal feels like an extension of your hotel.
Logo, cover image, hotel name, hotel guide, services, and experiences can be customized so guests see your content, not a generic portal.
Stay-specific experience
The QR can be connected to a room and stay.
With PIN and room/stay context, the hotel knows which room a request comes from and can better organize service, room service, maintenance, or other needs.
Guest journey communication
Optional emails based on the stay dates.
If the hotelier chooses to enable them, guest journey emails can be sent automatically before arrival, during the stay, and after check-out, with useful information and links to the Guest Portal.
Guest requests
PWA + Push Notifications
Requests become clearer and reach the right recipient.
The guest does not just write a generic message. They choose a service, complete the required fields, and the request is connected to the room and stay. Per service, the hotel can define the right email or mobile notification recipient.
Guest Request → Department → Staff → Notification → In Progress → Done
Examples
Extra towels, housekeeping, maintenance, taxi, room service, or a custom service.
Operations
Status, priority, owner, internal note, and tracking in the tenant dashboard.
Staff Operations
From guest request to team completion.
Guest Request
The guest sends a structured request with room/stay context.
Department & Staff
The request has department, owner, and the right email or notification recipient.
Priority / SLA
The team sees priority, SLA, and whether something needs immediate attention.
Push Notification
Staff can be notified immediately on mobile through the PWA.
In Progress
The request changes status when someone takes ownership.
Done
The history remains in the dashboard for tracking and better operations.
Recommendations & upsell
Promote services and activities while the guest is already during their stay.
It gives the hotel a polished place to showcase spa, tours, local activities, partnerships, and upsell options controlled from the dashboard.
Discover
The guest sees spa, tours, wine tasting, local partners, and hotel services inside the portal.
Request interest
They can request information or express interest, so the team can continue the conversation.
Upsell control
The hotel changes the content from the dashboard and promotes what makes sense for the season or its audience.
Guest journey emails can also guide guests to the Guest Portal at the right moment, so they can see useful information, available services, and experiences the hotel has chosen to promote.
For your team
AI tools for less manual work for the team.
The Chrome Assistant creates editable email drafts based on the hotel's knowledge. Create Stay from Text turns reservation text into a stay preview. Nothing is sent or stored silently: the user reviews it first.
Editable email drafts
Replies for check-in, transfers, policies, restaurant, spa, and frequent questions.
Create Stay from Text
Preview reservation details before importing them into stays.
Pricing
Choose AI Chat or the complete hotel platform.
Niboto AI covers basic AI communication. Niboto for Hotels adds the branded Guest Portal per room, operations, requests, experiences, and team tools.
Niboto AI
Answer guest questions.
€39 / month
Website AI Chat + QR AI Chat for businesses that want AI communication without the full hotel operations platform.
Request informationNiboto for Hotels
Manage the entire guest experience.
€79 / month
up to 15 rooms
3-month minimum commitment
Guest Portal + AI Guest Concierge + Requests + Experiences + Staff Operations + AI Email Assistant + Website AI Chat.
Request information| Feature | Niboto AI | Niboto for Hotels |
|---|---|---|
| Price | €39/month | €79/month* |
| Website AI Chat | ✓ | ✓ |
| QR AI Chat | ✓ | ✓ |
| Guest Portal per room | — | ✓ |
| Hotel Guide | — | ✓ |
| Experiences | — | ✓ |
| Guest Requests | — | ✓ |
| Department & Staff Routing | — | ✓ |
| Push Notifications for Staff | — | ✓ |
| Staff App (PWA) | — | ✓ |
| Request Status & Tracking | — | ✓ |
| AI Email Assistant | — | ✓ |
*Up to 15 rooms
Only need the Guest Portal?
Start with a branded Guest Portal for your hotel and upgrade to the full Niboto platform whenever you're ready.
Contact usContact us
Would you like more information about Niboto for Hotels?
Contact us to see how Niboto can fit your hotel's operations and which modules make the most sense for you.