1) Service & Functionality
niboto is a platform for building chatbots with RAG (retrieval from your files: PDF, DOCX, TXT, MD), Qdrant for vector storage, Vertex AI/Gemini for embeddings/LLM, with collections per tenant and access via links/QR codes & PINs, with limits/quotas, API access, reports (.docx), and usage analytics.
- Strict separation per tenant (collections, files, and analytics).
- Dashboard-based file/ingest management, deletion, analytics, and exports.
- Billing via Stripe; we do not store card details.
Use of the Service requires compliance with these terms, as well as any additional special terms that may apply to specific features or plans.
Back to top2) Eligibility & Account
Minimum Requirements
You represent that you have the legal capacity to enter into a contract and that you are at least 16 years old (or older, where required by applicable law).
The Service is not intended for children under 16. If we determine use by a person under this age, we may delete the account and related data in accordance with the Privacy Policy.
Access Security
You are responsible for the confidentiality and security of your credentials, API keys, and PINs associated with your account and/or your tenant.
Any action carried out through your account is presumed to have been performed by you. If you suspect unauthorized access, you must notify us immediately.
3) User Files & Content
You represent that you have the necessary rights to the files and content you upload or input (e.g., text, documents, prompts) and that doing so does not violate any law or third-party rights (e.g., intellectual property, privacy).
- Allowed file types: PDF, DOCX, TXT, MD (file size, page-count, and overall data limits apply per plan).
- Deleting a file from the dashboard also removes the related embeddings/points from Qdrant within a reasonable technical timeframe.
- Session and error logs may be retained for security, support, and analytics purposes, as described in the Privacy Policy.
Data retention & backups
We make reasonable efforts to maintain the availability and integrity of your files, embeddings, and conversations (e.g., through regular metadata backups). However, you remain solely responsible for maintaining your own backups of critical files and information.
Any loss or alteration of data is covered only to the extent provided in the limitation of liability in section 13 and does not create any additional compensation obligation or extra SLA beyond what is expressly agreed.
Back to top4) Acceptable Use
- No illegal or malicious use, spam, attempts to breach security, or unauthorized access to third-party data.
- Do not store full payment card details or other sensitive credentials in chats or in files you upload.
- No use of the Service to send or host content that violates third parties’ privacy or confidentiality rights without their permission.
- No automated access (e.g., unofficial bots or scrapers) beyond the available APIs and within their limits.
- No penetration testing or security attacks without prior written approval.
- Compliance with the terms of use and acceptable use policies of the third-party providers we use (Google Cloud, Qdrant, Stripe, etc.).
Service management & suspension
We may monitor use of the Service for security, performance, and compliance with these terms. We reserve the right to restrict, suspend, or terminate an account and/or access to specific features in case of a breach of the terms, suspected abuse, fraud, or unauthorized access.
In case of termination due to a breach, there is no obligation to refund prepaid amounts, unless required by mandatory law. You may request account closure at any time as described in the Privacy Policy.
Back to top5) Special Terms for AI/RAG
Responses produced by niboto (via AI/RAG) are generated automatically based on your prompts, files, and settings and may contain inaccuracies, outdated information, or misinterpretations of the content.
niboto does not provide professional advice (e.g., legal, tax, medical, investment, or other specialized advice). You must independently verify any critical information and consult appropriate professionals before making decisions that may have legal, financial, or other significant consequences.
Use of the answers, reports, and generated content is entirely at your own risk; the Service is provided “as is” and “as available”, without any warranty of accuracy or fitness for a particular purpose.
We do not use your files or conversations to train third-party AI models. Your data is processed only to provide the Service, as described in detail in the Privacy Policy.
6) Plans, Free Trial & Limits
We offer a free trial and subscription plans with monthly limits (files/pages/bytes/questions). Exceeding limits may suspend certain features until you upgrade, purchase additional resources, or reach the next billing cycle. Exact limits and prices are shown on the “Pricing” page.
We reserve the right to adjust usage limits, available plans, and prices, with prior reasonable notice via the platform and/or email.
Back to top7) Billing, Payments & Refund/Cancellation Policy
Payments via Stripe
We do not store card details; payment processing is handled by Stripe as a third-party payment provider. Its use is governed by its own terms and policies.
Cancel subscription
You can cancel your subscription at any time; the cancellation takes effect at the end of the current billing period and access remains active until then.
Refunds
- Free trial: no charge.
- Monthly or annual subscriptions: prepaid amounts are non-refundable (except where mandatory law requires otherwise, or where explicitly agreed).
- Incorrect charges: contact us within 14 days of the billing date for review and, if necessary, correction.
Billing details & payment failure
- You must provide and maintain accurate, complete, and up-to-date billing details (payment method, invoicing details, notification email).
- Failed charges (e.g., expired card, insufficient funds) may result in temporary restriction or suspension of access until successful payment or update of the payment method.
- We reserve the right to correct obvious billing or charging errors, even after a transaction is completed, with appropriate notice to you.
- We may reject transactions or impose restrictions on accounts or payment methods in case of suspected fraud, unauthorized use, or breach of these terms.
Taxes and invoices are handled through Stripe based on your jurisdiction and the billing details you provide.
Back to top8) SLA, Uptime & Credits
Target 99.5% monthly availability for the web app and API, excluding scheduled maintenance, force majeure, and third-party service limitations.
| Monthly uptime | Credit |
|---|---|
| ≥ 99.5% | — |
| < 99.5% & ≥ 99.0% | 10% of the monthly fee |
| < 99.0% & ≥ 98.0% | 25% of the monthly fee |
| < 98.0% | 50% of the monthly fee |
Credits are provided upon request within 30 days after the end of the relevant month and are applied to future charges. Exclusions include outages due to scheduled maintenance, force majeure, misuse, plan-limit violations, or third-party provider limitations (Stripe, Google Cloud, Qdrant, etc.).
9) Support
Basic
Email: hello@niboto.ai · Target first response within 1 business day.
Priority (Premium)
For priority plans, target first response within 4 hours (09:00–18:00 EET, business days).
Response times are targets (SLT) and not a guaranteed SLA, unless otherwise provided in a separate agreement.
Back to top10) Privacy & Cookies
Data processing is governed by the Privacy Policy. Cookie usage is governed by the Cookies Policy , which describes in detail the necessary and optional cookies (e.g., GA4 only with consent).
By using the Service, you acknowledge that you have read the above policies and that they form part of these terms.
Back to top11) Data Processing Terms (DPA)
Roles
- You (Tenant): You act as the Data Controller for the data you upload/collect through your chatbots.
- niboto: Processor for the purposes of providing the Service.
Purpose
Provision of chatbot/RAG service (hosting, indexing, answer generation, usage statistics, billing, and technical support).
Data categories
- Account details (email, user id, settings)
- Files you upload and conversation content
- Technical data (logs, IP/user agent, timestamps, quotas) and aggregated analytics
Data subjects
Users/visitors who interact with your chatbots and/or your admin account (admins, team members, etc.).
Sub-processors
Sub-processors are selected based on security and compliance criteria (e.g., GDPR, appropriate processing agreements).
Security measures
- Encryption in transit (TLS) and, as a rule, at rest in supported systems.
- Least-privilege access, security logging, and alerting.
- Logical tenant separation across collections/storage.
- Regular backups of metadata and core configuration.
Data subject rights
If you receive a request from a data subject (e.g., access, deletion), we are required to reasonably assist you. You can contact us at hello@niboto.ai.
Transfers outside the EEA
Where required, the EU Standard Contractual Clauses (SCCs) and supplementary measures are used to ensure an adequate level of protection.
Retention & deletion
We retain the data we process on your behalf for the duration of the contract and, where required, for a limited period after its termination (e.g., up to 30–90 days for technical backups), as described in the Privacy Policy.
Breaches
In the event of a data security incident that concerns you as the Data Controller, we will notify you without undue delay and, where required by the GDPR, within 72 hours from the time we became aware.
To sign a separate or customized DPA, contact us at hello@niboto.ai.
Back to top12) Third-party Services
We use third-party providers for critical service functions (e.g., Google Cloud, Qdrant, Stripe, Cloudflare, SMTP). Their services may be subject to additional terms and policies set by those providers.
We are not responsible for outages or limitations attributable solely to these providers or the wider internet, beyond what is expressly provided in the SLA and the limitation of liability in these terms.
Back to top13) Disclaimer, Liability & Indemnity
- Disclaimer: The Service is provided “as is” and “as available”. No warranties (express or implied) are provided regarding accuracy, availability, fitness for a particular purpose, or non-infringement.
- Service & data: We are not liable for any errors, inaccuracies, interruptions, data loss, delays, or unavailability caused by technical issues, force majeure, security attacks, human error, or third-party provider limitations, beyond what is expressly provided in the SLA.
- Limitation of liability: To the maximum extent permitted by applicable law, our total liability for any claim related to the Service is limited to the total amount you paid to us in the 12 months prior to the incident. Indirect, consequential, special, or incidental damages (such as loss of profits, revenue, or data) are excluded where permitted by law.
- Indemnity: You agree to indemnify and hold us harmless from third-party claims arising from (a) breach of these terms, (b) illegal or unauthorized use of the Service, or (c) content you upload or process through niboto, to the extent that the liability is not due to our breach of obligations.
If you do not agree with the above limitation of liability, your sole remedy is to stop using the Service.
Back to top14) Intellectual Property & Feedback
You retain your intellectual property rights in the files and content you upload or create through the Service. You grant us a non-exclusive, limited license to use them to provide the Service (including generating embeddings, indexing, and producing AI-based answers).
The software, interface, code, marks, name and logo of niboto, as well as any material you have not uploaded, belong to us or our licensors and are protected by intellectual and industrial property laws. You do not acquire any ownership rights in them beyond the limited license of use under these terms.
Idea submissions & feedback
If you voluntarily send us ideas, improvement suggestions, comments, or similar content about niboto (feedback), you retain your rights, but you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use that feedback to improve or develop the Service, without any obligation to compensate you or credit you as the author.
This feedback is not used to train third-party AI models, but only to improve the platform and our internal processes.
Back to top15) Changes to the Terms & Electronic Communications
We may update or modify these terms. The most recent version will be available on the website with an updated “Last updated” notice. Continued use of the Service after changes are posted constitutes acceptance of the new terms.
For material changes, additional notice may be provided (e.g., in-app or via email), where practically feasible.
Electronic communications & acceptance of terms
Using niboto, creating an account, sending emails, or completing contact forms constitutes electronic communication. You agree that we may communicate with you electronically (e.g., via email or within the app) and that such communications satisfy any legal requirements for “written” notice, to the extent permitted by applicable law.
You agree that accepting these terms and any contractual arrangements through the platform (e.g., an “Accept” button, plan settings) is equivalent to a handwritten signature, to the maximum extent permitted by law.
Back to top16) Governing Law, Miscellaneous & Jurisdiction
These terms are governed by Greek law and, where applicable, by European Union law. For any dispute arising out of or in connection with these terms, the courts of Athens shall have jurisdiction, unless mandatory consumer protection rules provide otherwise.
Miscellaneous provisions
- These terms, together with the Privacy Policy, the Cookies Policy, and any special agreements (e.g., SLA, DPA), constitute the entire agreement between us regarding the Service and supersede any prior or contemporaneous agreements on the same subject.
- If any provision is found invalid or unenforceable, the validity of the remaining provisions is not affected. The invalid provision will be replaced, to the extent possible, by a valid provision with a similar effect.
- Any failure by us to promptly exercise or enforce any right does not constitute a waiver of that right in the future.
- We may assign our rights and obligations under these terms to affiliated companies or to a third party (e.g., in the event of a business transfer). You may not assign your rights or obligations without our prior written consent.
- We are not liable for delays or failure to provide the Service due to events beyond our reasonable control (e.g., force majeure, network outages, cloud provider failures, natural disasters).
17) Contact
Email: hello@niboto.ai
This text is provided for general information and does not constitute legal advice. For highly regulated sectors (e.g., healthcare, finance, legal services), legal review of these terms and, where appropriate, tailored agreements (DPA/SLA) are recommended.
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