Use Case

Answers about rates and cut-offs before the phone rings.

Shipping SOPs, price lists, incoterms, transit times — in natural language, with citations.

Recommended for: 3PLs, couriers, freight forwarders.

Try it with your own data

SOPs

Shipping procedures

Rates

Zones & weights

Transit Times

Cut-offs & SLA

Examples

Sample Conversations (Q&A) - Logistics

Prices, cash on delivery, cut-offs and international shipments - with clear answers from SOPs and price lists.

Charges & services

Q: How is a shipment charge calculated?

A: The charge is based on destination, weight and shipping service. If volumetric weight applies, the price-list rule is used.

price_list_2025.html

Q: Is cash on delivery available and when is it paid out?

A: It is available in the supported zones. Payout is made according to the cash-on-delivery terms and the payment cycle stated in the contract.

cod_terms.pdf

SOPs & shipments

Q: By what time do I need to hand over the shipment for it to leave today?

A: The daily schedule defines the cut-off per service. If the shipment is registered after the cut-off, it is forwarded on the next business departure.

ops_schedule.html

Q: What documents are needed for an international shipment?

A: The international shipping guide lists a commercial invoice and packing list. For some countries or product categories, additional information may be required.

incoterms_quick_ref.html

Better coverage of basic questions

Customers find answers on their own about rates, cut-offs, and transit times without needing to call customer service.

Information consistency

The same answers for everyone, based on the SOPs, price lists, and incoterms you’ve uploaded.

Per-customer access

Different links/collections per customer, contract, or service so each one sees only their own terms and rates.

How it works

Prices & SOPs in a conversational flow

  1. Upload — price lists, SOPs, incoterms.
  2. Deployment — link/QR for customers and partners.
  3. Dialogue — ask about zones/weights/deadlines.
  4. Citations — tables/paragraphs as sources.

Answer summary

Sources (2)

Zone B for 8kg: €14.90 + 6% fuel surcharge. Friday cut-off: 14:00.

price_list_2025.html

table 2

ops_schedule.html

cut-offs

Better coverage of basic questions

Customers are immediately informed about zones, weights, cut-offs, and extra charges before they pick up the phone.

Clearer answers about cost and timing

A clear view of cost and delivery times helps customers and partners book shipments online.

Faster information on SLAs and constraints

Transit times, cut-offs, special terms, and requirements are explained in seconds, with a reference to the source.

After-hours information

Useful for international customers and partners in other time zones, without relying on office hours.

FAQ

Frequently Asked Questions (Logistics)

Does it support different pricing per customer or contract?

Yes—you can organize separate collections per customer, contract, or service (e.g., courier, freight, express) so each one sees only their own rates and terms.

How easily can rates be updated?

When a price list or surcharge changes, you upload the new file and answers immediately reflect the new version, with references to the relevant tables/paragraphs.

What kind of documents can I use?

Price lists, SOPs, service guides, incoterms quick references, cut-off tables, SLA brochures, and internal manuals for operations or customer service.

Is it only for customers, or also for internal use?

It can work both as a self-service tool for customers/partners and as an internal “assistant” for sales, customer service, and operations—so teams can provide consistent answers.

Are multiple languages supported?

Yes—users can ask in Greek or another language and receive answers in their own language, always based on your documents.

Start today

Consistent answers about prices, cut-offs & SOPs

Upload SOPs, price lists, and incoterms guides—help customers and partners get a clear view of costs and delivery times, with sources.

Try it with your own data