Answers about properties and processes, with sources.
Financing, indicative costs, checklists and leases - informational answers from the agency knowledge base.
Recommended for: real-estate agencies, developers, property managers.
Buy/Sell
Costs, procedures
Financing
Pre-approvals & rates
Legal
Title checks, EPC
Sample Conversations (Q&A) — Real Estate
Buying, financing, renting and processes - clear informational answers with citations.
Buying & Selling
Q: What transfer costs will I pay?
A: They usually include transfer tax, notary fees, land registry fees and broker commission; exact amounts should be checked by a specialist.
Q: What documents do I need to buy?
A: Tax ID, ID card, pre-approval (if financing), EPC, debt-free certificates, TAP.
Financing, Renting & Legal
Q: What’s required for a mortgage?
A: Pre-approval based on income/history; down payment 20–30%.
Q: How much deposit do you require for a lease?
A: Typically 1–2 months, depending on history/term/building rules.
Q: What is the EPC and when is it required?
A: Energy Performance Certificate (EPC) — mandatory for listings, sale, and lease.
Better-informed prospects
Prospects get basic answers and understand the next steps.
Consistency & compliance
Informational answers with citations to checklists, EPCs and process guides.
Clearer processes
Basic questions are answered from guides and checklists, with citations.
Real-estate knowledge as an answers service
- Upload — guides, PDFs, checklists, templates.
- Deployment — link in listings, website, email auto-replies.
- Dialogue — questions about costs, loans, documents.
- Citations — citations to sections/articles.
Answer summary
Sources (2)Common purchase costs, basic required documents and loan pre-approval before the contract, with citations to the agency guides.
Purchase_Costs_Guide.html
costsMortgage_Basics.pdf
pre-approvalBetter-informed prospects from the same leads
Prospects get fast answers to common questions and are more ready to book a viewing.
Less time spent on email follow-up
Common questions about costs, required documents, and financing are answered automatically before they reach your inbox.
Better-informed & more qualified leads
Prospects already understand the basic steps and costs before speaking with your office.
After-hours pre-sales information
Your agency provides basic informational answers from its guides, without depending on immediate staff availability.
Frequently Asked Questions (Real Estate)
Does it cover legal details?
It provides informational answers and refers to your office’s official texts or documents. For binding legal advice, the prospect is always directed to a partner lawyer.
What material do we need to have ready?
Guides to transfer costs, buyer/seller checklists, rental FAQs, basic financing information, and anything else you already share with clients as PDFs or documents.
Who controls what the system says?
The real-estate office decides which texts and documents are used. When procedures or costs change, you update your material so future answers align with the new policy.
What about GDPR and prospect data?
Use focuses on information about properties and processes. How you handle personal data can be aligned with your office’s privacy policy and relevant legislation, in collaboration with your data protection officer.
What properties can it answer about?
It can cover general processes (buying, selling, renting) and FAQs for specific projects or property categories, based on the material you provide.
Does the prospect need to download an app?
No. They just follow the link (e.g., from a listing, your site, or an email) and open the page in a browser on mobile or desktop.
Start today
Give clear answers to prospects
Upload guides and checklists — provide clear answers with sources.