A help center that answers—and sells.
Sizes, deliveries, returns - instant answers from policies and product guides, for fewer repetitive questions before purchase.
Recommended for: e-shops, D2C brands, marketplaces.
Sizes & Materials
Size guides, care
Delivery
Timelines & tracking
Refunds
Policy & process
Sample Conversations (Q&A) — E-commerce
Pre-/post-purchase: sizes, shipping, returns, warranties.
Pre-purchase / Product
Q: How do sizes map to EU/US/UK?
A: See the size chart on the product page; it includes measurements in cm and a conversion guide.
Q: Is the product authentic?
A: Yes—we’re an authorized partner. See “Authenticity Guarantee.”
Q: What is it made of, and is it machine-washable?
A: 95% cotton / 5% elastane; wash at 30°C, do not tumble dry.
Order, Delivery & Returns
Q: How many days does delivery take?
A: 1–2 business days in Athens, 2–4 in mainland regions, 3–5 on islands. We’ll email you a tracking link.
Q: Do you offer cash on delivery or interest-free installments?
A: Yes—cash on delivery, and card payments with up to 6 interest-free installments (depending on your cart).
Q: How many days do I have to return an item?
A: 30 days from delivery. The first size exchange is free.
Fewer repetitive questions
Self-service for common questions — less workload for support.
Clearer purchase decisions
Clear answers that keep customers in the purchase flow.
Fewer returns
More accurate size/product choices from the first purchase.
The help center as a conversation
- Upload — policies, FAQs, size guides, manuals.
- Deployment - link/QR or placement in the help center, where planned.
- Dialogue - natural-language questions and selection guidance from the content.
- Citations — references to policies/pages with live links.
Answer summary
Sources (2)Delivery in 1–2 business days in Athens; first size exchange is free within 30 days.
Shipping_Policy.html
timelinesReturns_Policy.pdf
30 daysFewer pre-purchase tickets
Customers resolve questions about sizes, materials, delivery, and returns without opening a ticket.
Clearer answers from PDP to cart
Clear answers at the moment of decision help customers add to cart instead of leaving.
Fewer size-related returns
Better understanding of sizes and materials leads to more accurate choices from the first order.
Support available 24/7
No hour restrictions or added support load—especially during peak periods (sales, Black Friday, holidays).
Frequently Asked Questions (E-commerce)
How does it help pre-purchase?
It instantly answers questions about sizes, materials, availability, delivery, and returns so customers don’t have to leave the page to find answers.
Can it help with product selection?
Yes; it can explain differences in sizes, materials or product lines based on the information in your e-shop. Live availability or personalized recommendations require integration with catalog/stock.
What does the support team gain?
It reduces repetitive questions (size, shipping, returns), allowing support to focus on more complex issues and the after-sales experience.
How are policies and guides updated?
Whenever policies, terms, or size guides change, upload the updated file or update the links—answers will then rely on the latest version.
Do you support multiple languages?
Yes—customers can ask in Greek or another language and receive answers in their language, always based on your content.
Start today
Answer pre-purchase questions clearly
Upload policies, size guides, and FAQs — provide clear answers with sources right where customers make decisions.