Coverages and claims procedures, with citations to the policies.
Policy terms, exclusions and claim steps - clear informational answers with citations.
Recommended for: brokers, agencies, insurance companies.
Coverage
What’s covered / not covered
Claims
Steps & deadlines
Compliance
Transparency with citations
Sample Conversations (Q&A) — Insurance
Coverages, exclusions and claim steps - with references to policy documents.
Coverage & Exclusions
Q: Is bicycle theft outside the home covered?
A: Yes—with the Theft+ add-on, up to €1,500, with an incident report filed within 24 hours.
Q: Is there a deductible for glass breakage?
A: €80 per incident; not applicable for OEM replacement.
Claims Process
Q: What is required for a theft claim?
A: Incident report, photos, proof of purchase. Submit within 5 days.
Q: How long does it take to complete?
A: Usually 7–10 business days after the complete file is submitted.
Better coverage of frequent questions
Self-service for frequent questions with sources.
Transparency with references
Answers based on the policy.
Per-product access
Collections for Home, Auto, Health, etc.
Your policy terms as interactive answers
- Upload — terms, coverage, claims guidance.
- Deployment — link on your website/customer portal.
- Dialogue — natural language, search across PDFs.
- Citations — citations to articles/sections.
Answer summary
Sources (2)Theft outside the home is covered with the Theft+ add-on up to €1,500…
HomePlus_T&C.pdf
§12.3claims_theft_guide.html
stepsFewer repetitive questions for basic clarifications
Customers find answers on their own about coverage, exclusions, and claims procedures—without constant phone calls to the office.
Clearer guidance for digital submissions
Claims instructions and required documents become clearer, helping customers complete the process correctly online.
Faster, clearer information
Customers understand what is covered and what isn’t, without getting “lost” in terms and fine print.
After-hours information
Useful for customers who need information outside business hours (e.g., during an incident or trip).
Frequently Asked Questions (Insurance)
Does it provide legal or insurance advice?
Answers are informational and based on the policy documents and guides you provide. Final decisions on coverage and compensation always belong to the insurance company and the broker.
What kind of documents can I use?
General and special policy terms, coverage/exclusion tables, claims guides, product brochures, and FAQs for customers or partners.
How does it help avoid misunderstandings?
Answers point to specific articles/paragraphs in the terms, so customers can see exactly what the information is based on—reducing “grey areas” in coverage and exclusions.
What about personal data?
Content is based on product and process documents you choose. You can avoid sensitive personal data and keep information at the level of general terms and examples.
Can it also be used by the internal team?
Yes—it can work as an internal reference tool for producers, partners, and back-office teams, so everyone gives consistent answers on coverage and claims procedures.
Start today
Clear information on coverage & claims
Upload terms and guides, and help customers and partners get clear answers with references to the policies.