Answers about rates and cut-offs before the phone rings.
SOP αποστολών, τιμοκατάλογοι, incoterms, transit times — σε φυσική γλώσσα, με καθαρές απαντήσεις για πελάτες και συνεργάτες.
Recommended for: 3PLs, couriers, freight forwarders.
SOPs
Shipping procedures
Rates
Zones & weights
Transit Times
Cut-offs & SLA
Sample Conversations (Q&A) - Logistics
Prices, cash on delivery, cut-offs and international shipments - with clear answers from SOPs and price lists.
Charges & services
Q: How is a shipment charge calculated?
A: The charge is based on destination, weight and shipping service. If volumetric weight applies, the price-list rule is used.
Q: Is cash on delivery available and when is it paid out?
A: It is available in the supported zones. Payout is made according to the cash-on-delivery terms and the payment cycle stated in the contract.
SOPs & shipments
Q: By what time do I need to hand over the shipment for it to leave today?
A: The daily schedule defines the cut-off per service. If the shipment is registered after the cut-off, it is forwarded on the next business departure.
Q: What documents are needed for an international shipment?
A: The international shipping guide lists a commercial invoice and packing list. For some countries or product categories, additional information may be required.
Better coverage of basic questions
Customers find answers on their own about rates, cut-offs, and transit times without needing to call customer service.
Information consistency
Ίδιες απαντήσεις για όλους, βασισμένες στους ίδιους κανόνες, τιμοκαταλόγους και όρους που έχει ορίσει η επιχείρηση.
Per-customer access
Different links/collections per customer, contract, or service so each one sees only their own terms and rates.
Prices & SOPs in a conversational flow
- AI setup — οργανώνουμε μαζί price lists, SOPs, incoterms και συχνές διαδικασίες.
- Deployment — link/QR for customers and partners.
- Dialogue — ask about zones/weights/deadlines.
- Συνέπεια — απαντήσεις που ακολουθούν τους κανόνες και τους όρους που έχει ορίσει η επιχείρηση.
Answer summary
ΠαράδειγμαZone B for 8kg: €14.90 + 6% fuel surcharge. Friday cut-off: 14:00.
Ζώνες και βάρη
costsCut-offs
timelinesBetter coverage of basic questions
Customers are immediately informed about zones, weights, cut-offs, and extra charges before they pick up the phone.
Clearer answers about cost and timing
A clear view of cost and delivery times helps customers and partners book shipments online.
Faster information on SLAs and constraints
Χρόνοι transit, cut-offs, ειδικοί όροι και προϋποθέσεις εξηγούνται σε δευτερόλεπτα με σταθερό και κατανοητό τρόπο.
After-hours information
Useful for international customers and partners in other time zones, without relying on office hours.
Frequently Asked Questions (Logistics)
Does it support different pricing per customer or contract?
Yes—you can organize separate collections per customer, contract, or service (e.g., courier, freight, express) so each one sees only their own rates and terms.
How easily can rates be updated?
Όταν αλλάζει price list ή surcharge, ενημερώνεται η γνώση του assistant ώστε οι απαντήσεις να ακολουθούν άμεσα τη νέα έκδοση.
What kind of documents can I use?
Τιμοκαταλόγους, SOPs, service guides, incoterms, cut-offs, SLA πληροφορίες και βασικές οδηγίες για operations ή customer service. Στο AI setup οργανώνουμε τα σημαντικά σημεία ώστε να γίνουν πρακτικές απαντήσεις.
Is it only for customers, or also for internal use?
It can work both as a self-service tool for customers/partners and as an internal “assistant” for sales, customer service, and operations—so teams can provide consistent answers.
Are multiple languages supported?
Ναι· οι χρήστες μπορούν να ρωτούν στα ελληνικά ή σε άλλη γλώσσα και να λαμβάνουν απαντήσεις στη γλώσσα τους, βασισμένες στη γνώση που έχει οργανωθεί για την επιχείρηση.
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Consistent answers about prices, cut-offs & SOPs
Με AI setup προσαρμοσμένο στις υπηρεσίες logistics σου, πελάτες και συνεργάτες παίρνουν πιο καθαρές απαντήσεις για κόστος, χρόνους και όρους παράδοσης.